Returns Policy & Procedure for Till Rolls Ltd

Till Rolls Ltd understands that from time to time orders can go wrong and, on these occasions, we will do everything possible to help to resolve the situation to the satisfaction of our customers.

We strongly believe in customer satisfaction and because of this we DO NOT CHARGE re-stocking or return fees to our customers. You only pay the shipping costs incurred. If you are not able to arrange your own shipping, we can quote to use a courier to collect the goods and return them to our warehouse. If we are at fault the cost of shipping is covered by us.

It is our policy that returns be made within 28 days of the original delivery. Returns after this time period are usually not approved but are subject to the management’s discretion.

In the event that Till Rolls Ltd is at fault we will cover any costs for shipment of goods back to our warehouse, usually using our own courier. The process for return on orders that fall within this category are still subject to our usual policies and procedures as set out.

ALL returns must first be requested to using our “RETURN REQUEST FORM” which can be found by clicking HERE and are subject to approval / acceptance before proceeding.

Any goods received back that have not first been requested by the proper channels and subsequently approved and issued with our “RETURNS REFERENCE NUMBER” will not receive credit and may be turned away on arrival to us. In these cases, we accept no liability for damage to the goods during transit and any costs incurred for your shipment or return costs.

Once a Return Request has been submitted, we will review the details & eligibility for return and contact you back using the details provided. If we are at fault then all costs will be covered for shipment back to us and replacement or repair of goods, however if the reason for return does not fall under this banner then we will provide you with instructions for returning the goods by your own means to our warehouse for a credit or replacement. As stated above there are no return fees applied, providing that the goods are returned to our satisfaction and as set out in our terms.

Before any goods are shipped back to us or collected by us using a courier, a “RETURNS REFERENCE NUMBER” must have been obtained from our returns department. Upon confirming the reference number, we will also provide address details for return and any other information that may be relevant to your case.

Please take special note of the below “Packaging” instructions regarding ALL returns:

My Item Is Being Collected by Till Rolls Ltd:

If we have arranged to collect your item using our courier, the following instructions are relevant:

• Please ensure that all items are packaged as they were originally delivered, and that all boxes are unmarked / undamaged

• Please ensure that the returns number given to you is displayed clearly on the outside of the parcel and secured so that it remains on the package during transit.

• If possible, please provide a copy of the original delivery note for the return in question, if this is not possible please enclose a compliments slip / information containing your contact details.

• A Tracking number can be provided by us as proof of delivery for all returns booked with our courier.

I Am Sending the Item Back Myself:

If we have requested you to send the parcel back via your own means or you have chosen to, the following instructions are relevant:

• Please ensure that all items are packaged as they were originally delivered, and that all boxes are unmarked / undamaged

• Please ensure that the returns number given to you is displayed clearly on the outside of the parcel and secured so that it remains on the package during transit.

• If possible, send the items in question via a traceable service, as we cannot be held responsible for any items lost in transit during the return.

If you would like to request a return, please complete a RETURN REQUEST FORM which can be found by clicking HERE or by clicking on the link under the “Customer Service” tab at the bottom of this webpage.